Digit Insurance – Complete Guide | Plans, Features, Claim Process & Benefits

The Indian insurance landscape has changed enormously in the last ten years, with technology at the forefront of changing how customers purchase, manage, or claim insurance. Among the new-age companies leveraging technology to shape the industry’s future, one is Go Digit General Insurance Limited, or as most simply refer to it as, Digit Insurance. Founded in 2016 and with investments from Fairfax Holdings, Digit Insurance has quickly become one of the fastest-growing digital-first insurers in India. Their marketing tagline is “Insurance Made Simple” and this is evident in a clear and understandable policy offerings, simplicity, seamless digital service, and affordable premiums.

In this 1300-word article, we offer a complete compendium on Digit Insurance, that covers all of the products, features, claim process, advantages and customer reviews of the company.

1. An Introduction to Digit Insurance

Digit Insurance was founded to simplify the complicated insurance space in India. The insurance business has long held a reputation as a complicated experience filled with paper, unknown conditions, and lengthy claim settlements. Digit wanted to disrupt this notion by offering a traditionally dull experience with a fully digital experience, differentiating itself from the past as an uncanny venture built on transparency and quick customer service.

Also, in that short period, the company today has gained trust across the nation and has over 3 crore customers, and became one of the first unicorns in the Indian insurance industry in 2021. Digit also has an entrepreneurial mindset with mobile first, AI-based claims and easy custom products.

2. Important Characteristics of Digit Insurance

These are the main features that make Digit attractive to customers:

Digital-First Experience – Everything is digital, from purchasing the policy to filing a claim, either through the website or the application.

No Complex Jargon – Policies are simply designed for customers to understand terms without difficulty.

Instant Policy Issuance – Policies are issued in a matter of minutes, with minimal documentation.

AI-Powered Claims – When making a claim, technology is used to expedite the verification and settlement process, particularly for motor insurance, often within hours.Insurance Cover Wegovy for Weight Loss

Customizable Add-ons – Riders may be added to the policy, such as zero-depreciation, roadside assistance, and health top-ups.

Wide Product Portfolio – A platform for a number of products, including motor insurance, health insurance, travel insurance, property insurance, and gadget insurance.

3. Types of Insurance provided by Digit

Digit provides several insurance products for individuals, families, and businesses. The following is an overview of its most sought-after core services:

a) Motor Insurance

Motor is Digit’s top product and one of its top sellers; insuring 2-wheelers and 4-wheelers.

Third Party Insurance – compulsory as per Indian law, for damages or injury to a pedestrian or the other driver.
Comprehensive Insurance – where coverage for own damages (OD) and damages to third-parties are required.

Add-ons – including no depreciation, engine cover, breakdown assistance, return-to-invoice cover, etc.

Digit is best known for paperless motor claims, where they would settle claims just by having the customer upload a video of their vehicle that’s damaged.

b) Health Insurance

Digit’s health insurance service is designed to give you full medical coverage for individuals and families.

Cashless Network – Digit has 15,000+ cashless hospitals across India.

Coverage – hospitalization expenses, pre-and post-hospitalization expenses, critical illnesses, maternity, AYUSH and so on.

COVID-19 also gave Digit notoriety for COVID-specific health policies.

Plans – Guaranteed cashless, with sum insured from ₹2 lakhs to ₹ 1 crore.

c) Travel Insurance

Digit provides coverage for domestic and international travel that includes trip cancellation coverage, luggage loss, medical emergencies, and flight delays.

Premium Plans as Low as ₹225 – Coverage plans that start at just ₹225 for a single trip.

Student Travel Policy – Plans designed specifically for students going abroad.

COVID Coverage if Traveling Abroad – Expanded coverage for international emergencies involving health-care.

d) Gadget Insurance

Digit provides coverage for the accidental damage to smartphones and laptops against drop or liquid damage, theft, and screen damage on smartphones, or accidents in laptops.

You can get through the claims process quickly, even pick up your device for repair.

New device coverage and some coverage for slightly used devices.

e) Property and Commercial Insurance

Digit provides coverage to commercial entities that includes the following:

• Fire & Property Insurance – Coverage for natural disasters, fire and robbery.
• Marine Insurance – Insurance that provides coverage for businesses that ships goods.
• Liability Insurance – For professional indemnity and liability of a third-party.

4. Claim Process with Digit Insurance

A significant element of Digit’s biggest differentiator is that it has a very simple, easy, and quick process to settle claims.

Filing a Claim Step by Step:

1. Start a Claim Online – Download the app/visit the website and select the option to start a claim.
2. Upload Evidence – No paper forms are needed – instead customers can upload images or brief video clips.
3. Fast Approval – The company utilizes AI systems to assess the claim. Many auto claims are approved within a day.
4. Cashless Payment – For health and auto insurance services are cashless at its network partners.
5. Direct Reimbursement – If cashless services are not used, reimbursement will apply in a few days.Ditto Insurance Review

Digit has a dazzling 96% claim settlement ratio (FY 2023-24) for its products.

5. Benefits of Buying a Digit Insurance Policy

Simplicity – No convoluted clauses or complicated language.

Digit Ease – Buy, renew or claim in a matter of minutes.

High Claim Settlement Ratio – Customers trust it because of the high claim settlement ratio.

Customizable Plan – Policies are tailor-made plans with add-ons.

Affordable Premiums – Reduced overhead cost with digital-first.

24×7 Support Access – Customers can chat, email, or phone.

6. Honors and Acknowledgements

Digit Insurance has been awarded for its innovation:

Unicorn (2021) – One of the first Indian insurers to achieve a billion-dollar valuation

General Insurance Company of the Year (2019) – By the Asia Insurance Awards.

Great Place to Work Certified – For being an employee-friendly workplace.

Listed in the Deloitte TechFast 50 Biggest Tech Companies.

7. Difficulties and Things To Keep In Mind

While Digit has changed the insurance space, customers should keep in mind:

Digital-First Company – Digit is a digital company and all business takes place online, so customers not comfortable with these platforms may have difficulty.

No Offline Locations – It lacks the physical structure of a typical insurer who has branches to visit.

Premium Costs – The policy can increase significantly with add-ons.

Exclusions – Similar to all insurers, Digit’s policies contain exclusions (pre-existing authorizations, self-inflicted damage, etc.) which customers will need to read carefully.

8. Suggestions for Customers Before Buying Digit Insurance

Understand Your Requirements – You can select basic or advanced coverage according to your coverage needs.

Study the Policy Wordings – While Digit is simple and neat, looking at the details helps avoid future shocks.

Be Strategic When Buying Optional Covers – Only buy the addons that you will really use so you do not pay extra to protect those covers.

Check Network Hospitals / Garages – Ensure the region has enough partner hospitals/ garages.

Renew on Time – You do not want to lose the advantage of an NCB (no-claim-bonus) by failing to renew on time.

9. Why Digit is Different from the Competition

There are a number of established players in India (ICICI Lombard, HDFC ERGO, New India Assurance), Digit found its own space by being:

Mobile-first – This is applicable to the millennial and Gen-Z audience.

Amazing claims – They settle your claims faster than most traditional players.

Customer-centric experience – Higher reviews on the app store/ review sites

Cheap premiums for travel and gadgets – Historically these categories are when other competitors charge the highest premiums to the consumers.

10. The Future of Digit Insurance

By 2025, Digit will add newer products like cyber insurance, pet insurance, and wellness-based health plans, and the company will continue to expand its use of AI, machine learning, and blockchain integration in order to make underwriting and claim settlements even faster.

Digit has also been preparing for an IPO (initial public offering) that will further aid in its growth and offer more transparency in its operations.

Final Thoughts

Digit Insurance has transformed the Indian insurance market by leading with simplicity, transparency, and technology. With a broad range of insurance products spanning motor, health, travel, gadget, and commercial insurance, Digit has catered to the changing needs of today’s customers. With a solid claim settlement ratio, a digital-first approach, and easy-to-understand policies, Digit has ranked as one of the most-trusted insurers in India.National Health Policy of India

Digit Insurance allows both consumers and businesses to enjoy peace-of-mind with affordable protection, and the absence of a traditional insurance experience. Nonetheless, it is important that customers review the terms of their policy and select the coverage that meets their individual needs.

In the years to come, as India continues to digitize, Digit Insurance is employees are well-placed to remain an industry leader in simplifying, accelerating and promoting a customer-first approach to insurance.

Know more;ACKO Bike Insurance – Complete Guide 2025 | Features, Plans & Benefits